If you are pitching a premium offering, your product/service needs to beat/exceed the combination in terms of quality, speed, weight, or anything that is relevant in your industry sector.
But then there are the small details. People don’t go to an expensive restaurant just to enjoy crips napkins, no the food quality should be right in the first place. But the small details are important to remind and reassure your customer or investor that they made the right choice (there is always that nagging insecure voice in the back of their heads that tells them they are “suckers” who have been taking for a ride at a silly high price).
Being on time for that meeting, replacing that 1990s PowerPoint template, it is not the most important thing compared to your core product offering, or is it? You are who you portray you are.