Seth Godin always reminds me that it is impossible to please everyone, and as a result focus on people who really love and support your work.

The SlideMagic app and template store currently are small retail businesses where I am also in charge of customer service. And as a result, service at the moment is at the highest standards, you get a pretty experienced presentation designer to fix charts for your for $1 if things are not right.

Still, now and then you get interactions with clients who talk to you like the hotline of a major airline rather than a mom & pop store, requiring immediate refunds or elseā€¦

Hopefully one day SlideMagic will be big enough to merit an airline-size customer support desk, in the mean time I continue to develop things with followers who support me.

Cover image by Adi Goldstein on Unsplash

If you liked this post, why not subscribe to daily updates about presentation design via email? Just blog posts, no spam, or you can follow Jan on Twitter to never miss a thing.